Losing a beloved pet at home - whether expectedly after a long illness or suddenly - is an emotional and overwhelming moment. In those quiet hours of grief, knowing what steps to take next can bring much-needed clarity and peace of mind.

At Forever Friends, our experienced team is here to guide you through this difficult process with warmth, dignity, and local care right here in Whakatāne.

Here is a simple, practical guide on what to do when your pet passes away at home.

1. Take a Moment to Pause

First and foremost, allow yourself time. You do not need to rush. Take a moment with your family to process the loss, say your goodbyes, and sit gently with your pet.

2. Keep Them Comfortable

• Place your pet on a comfortable blanket or bed in a cool, quiet room away from direct sunlight.

• Lay a towel or absorbent pad underneath them.

• If you have other pets, allow them a brief moment to sniff and acknowledge their companion - this often helps animals understand the loss and grieving process.

3. Decide on Euthanasia vs. Natural Passing Support

If your pet is nearing the end of life but suffering, reach out to your local vet clinic (such as Veterinary Health Centre or Vets for Pets in Whakatāne). They can assist with peaceful home visits or clinic euthanasia.

4. Contact Forever Friends for Local Pickup or Drop-off

You don't have to manage transport or logistics on your own.

• Home Pickup: Call us directly on 027 255 4450. Garry and our team can come directly to your home in Whakatāne, Ōhope, Kawerau, Ōpōtiki, or Edgecumbe to collect your pet gently and respectfully.

• Vet Coordination: If your pet passes at the clinic, simply tell the vet staff: "We request Forever Friends." We will collect your companion directly from the clinic.

5. Choose How You Wish to Remember Them

When you arrange cremation with Forever Friends, we treat your pet with the same reverence as any family member. From bespoke paw prints and nose prints to handcrafted urns and keepsake jewelry, we ensure your friend is returned home to you swiftly and beautifully.

Need immediate help or advice?

We are here for you 24/7 across the Eastern Bay of Plenty. Call Garry on +64 27 255 4450 or book online at www.foreverfriends.co.nz.